Cargo Port Servicesin
Client: Coastline Home & Living | Website: coastlinehomeandliving.com
Project Window: March 4, 2025 – May 22, 2025 | Service: Port servicing + clearance coordination + inland delivery planning
Coastline Home & Living is a growing e-commerce brand importing home organization and décor items for regional distribution. They were experiencing recurring port delays, inconsistent documentation from suppliers, and last-minute charges that disrupted inventory planning. Freight Cargo Global was engaged to tighten their port servicing process—improving document readiness, reducing dwell time, and creating a predictable handoff from port arrival to final delivery.
Over the project window, our team built a structured servicing workflow around pre-arrival document validation, release coordination, and inland scheduling. We aligned packing lists and commercial invoices against the shipment data before vessel arrival, confirmed release requirements early, and set up a clean communication line between consignee, port stakeholders, and inland transport partners. The result was a smoother clearance cycle, fewer avoidable holds, and delivery timelines that the client could actually plan marketing and restocks around.
- Pre-arrival preparation: Reviewed invoice, packing list, and shipment details before arrival to reduce customs holds and rework.
- Port release coordination: Managed container release steps, tracked milestones, and escalated exceptions quickly when delays surfaced.
- Inland delivery planning: Scheduled inland pickup and delivery appointments in advance to reduce port dwell time and storage fees.
Outcome: The client moved from “reactive” port handling to a predictable servicing routine. Documentation errors dropped, port-to-delivery handoffs became smoother, and the team gained reliable shipment status visibility from arrival through final delivery—supporting better inventory planning and fewer last-minute logistics surprises.
